Refund policy

Our Guarantee

We are confident in our product and have a 6-month guarantee on all items. All Omnix products will last for years under regular wear and tear. Please inspect your order as soon as you receive it, and contact us immediately if the item is defective, or damaged, or if you have received the wrong item so we can make things right for you.

Returns 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused with tags and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at rick@omnixgolf.com. If your return is accepted, we’ll send you a return address for where to send your package. Items that are sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, too.

You can always contact us for any return questions at rick@omnixgolf.com.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.